Use of communication technologies in delivering veterinary services

Policy

Direct physical examination of a patient by a veterinarian and contact with the animal’s carer are central to quality veterinary care. This applies to both primary accession and referral cases. Veterinarians using communication technologies should ensure that a bona fide veterinarian-client-patient relationship exists.
In most cases, these technologies will be used to seek second opinions from colleagues and not to refer responsibilities.
It may be illegal to base prescription of restricted drugs solely on information received via communication technology. Prescription of drugs must meet the requirements of individual state legislation and the individual veterinarian must be registered in whichever states they provide services including services utilising communication technologies.
Veterinarians should check the requirements of the provider of their professional indemnity insurance, as such policies or related documents may require notification of the use of interstate services.
Veterinary electronic discussion tools such such as the AVA website forums and special interest group email lists are useful for general discussions but not for diagnosing specific cases.
If offering opinions based on material transmitted via communication technologies, veterinarians should display their credentials, including their physical address, contact details and qualifications.
Opinions should not be offered in areas beyond the individual’s area of expertise.

Date of ratification by AVA Board July 2013