FAQs about using the website & general enquiries


Finding information on the website

If you’re a member of any one of the AVA’s 19 Groups, ensure you’re logged in and visit the Member Hub located in the menu and navigate to My AVA Groups.

Alternatively, visit this page and ensure that you’re logged in. 

Recorded webinars are available and can be found in the member-only Group pages, which you can access here if you are logged in and are a member of a Group. 

If you’re an AVA member, you can access a number of member-only helplines and discounts available in your Member Hub area here.

You can view further information on this page.

Ensure you’re logged in and visit the Member Hub and navigate to VetSuccess, or you can also access VetSuccess here.

Using the website

If you’re not logged in and need to change your password, select Login from the menu and Forgot your password.

If you know your password and just want to reset it, visit My AVA and ensure you’re logged in, or you can also access My AVA here.

Visit My AVA and ensure you’re logged in, or you can also access My AVA here.

Vets Benevolent Fund (VBF) FAQs

100% of the money donated for the bush fire crisis will go to assist veterinarians impacted by the fires, and those treating injured animals including wildlife. This will help to cover the costs of drugs, materials and treatments, so that the veterinarians are not out-of-pocket and can continue to provide these important services in affected areas.

Anyone can apply for assistance and the VBF Trustees will make a decision based on available funds and resources.

The VBF will review ongoing cost-free counselling on a case by case basis cognisant of the funds available.

This will depend on how many applications for assistance we receive. We will endeavour to respond immediately in an emergency situation. It may take longer if there are many requests or group counselling is required.

You can make an application, or we can put you in contact with other veterinary relief organisations.

AVA will keep you updated or provide you with links to those in the active in the field.

A submission for assistance can be made and that will be considered on a case by case basis.

AVA will provide links to support structures in bush fire affected states. Check out the AVA website there are links to resources in various states.


Media releases can be viewed here where you can also contact the AVA’s media team.

PetFAST submissions can only be made by veterinarians. You can view more information or submit a report here.

Continuing professional development (CPD) providers can apply to have their CPD events assessed by the AVA, and if successful, their activities will be recognised for VetEd points and listed on the comprehensive list of AVA CPD events.

More information for external providers is available on this page.

You can view the options for sponsorship and advertising with the AVA here.

Contact the AVA

Need assistance or have an enquiry? We’re here to help.

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