FAQs about using the website & general enquiries


Finding information on the website

Recorded webinars are available and can be found in the member-only Group pages, which you can access here if you are logged in and are a member of a Group. 

You can view further information on this page.

Ensure you’re logged in and visit the Member Hub and navigate to VetSuccess, or you can also access VetSuccess here.

Using the website

This is not a competition and there are no prizes.

Vets Benevolent Fund (VBF) FAQs

100% of the money donated will go to assist veterinarians impacted by adverse circumstances such as floods, fires, storms, personal tragedy etc. Where a donation is response to a disaster involving wildlife, they will go towards those treating injured animals including wildlife. This will help to cover the costs of drugs, materials and treatments, so that the veterinarians are not out-of-pocket and can continue to provide these important services in affected areas.

Anyone can apply for assistance and the VBF Trustees will make a decision based on available funds and resources.

The VBF will review ongoing cost-free counselling on a case by case basis cognisant of the funds available.

This will depend on how many applications for assistance we receive. We will endeavour to respond immediately in an emergency situation. It may take longer if there are many requests or group counselling is required.

All help is coordinated through AVA Member Services line. Please contact 1300 137 309 or members@ava.com.au

You can make an application, or we can put you in contact with other veterinary relief organisations.

AVA will keep you updated or provide you with links to those active in the field.

A submission for assistance can be made and that will be considered on a case by case basis.

AVA will provide links to support structures in crisis or disaster affected states. Check out the AVA website there are links to resources in various states. Members will also receive updates via AVA communications.


Media releases can be viewed here where you can also contact the AVA’s media team.

Continuing professional development (CPD) providers can apply to have their CPD events assessed by the AVA, and if successful, their activities will be recognised for VetEd points and listed on the comprehensive list of AVA CPD events.

More information for external providers is available on this page.

You can view the options for sponsorship and advertising with the AVA here.

Contact the AVA

Need assistance or have an enquiry? We’re here to help.

Watch the help videos

We're developing a series of videos to assist you when navigating through the website and resources.