NSW-VIC Border crossing information for veterinarians and clients


Tuesday, 7 July 2020

At 12.01am on Wednesday 8th July, the border will close between New South Wales and Victoria due to high community transmission of COVID-19 in Melbourne.  We expect there may be instances of clients living close to the border that experience difficulties seeking veterinary assistance. Veterinarians who work across the border from their place of residence may also have difficulties getting to work.

A government permit system is expected to be ready for applications in the next few days but in the interim, to assist clinics that have clients close to the border, and veterinarians who live and work across borders, the AVA has produced two documents:

  • a letter from the AVA that supports pet owners crossing the border to access veterinary care, and veterinarians crossing the border to treat livestock or other animals or to attend their place of work.
  • a template “confirmation of appointment” letter, that vets can supply to their clients to present at the border. This can be downloaded onto your own clinic letterhead.

We have provided these at the links below.

There have been announcements that police will be pragmatic in assessing the need for people to cross the border.  Veterinarians are an essential service and for this reason, clients seeking veterinary care and veterinarians travelling for work purposes should be permitted to cross.

It is suggested that both letters be provided to your clients.  It is also advised that clients, veterinarians and employees crossing the border should carry evidence of their home address (and employment proof if relevant) to ensure there is no problem.

Once permit arrangements are announced, we will communicate this to members.

Please contact the AVA Member Services on 1300 137 309 if you have any queries or to report any issues.

If you, your staff or your family need counselling support, the AVA 24/7 telephone counselling service is available.  Our service is available through Converge International, who are professionally trained Counsellors. Converge can be contacted directly on 1800 337 068 to discuss any issues on a strictly confidential basis.

Susan Chandler
Senior Advocacy Officer

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