Delegates - General Information

Delegate Cancellation

Cancellations must be in writing to the Conference Secretariat 21 days prior to the commencement of the event. Cancellations received in the period up until 21 days prior to the event will receive a full refund minus $150 administration fee. No refunds (except for COVID-19 reasons) will be given for cancellations received within 21 days of the event.  Substitute delegates will be accepted.

The health and safety of delegates is our highest priority. The Australian Veterinary Association is mindful of the health risks posed by COVID-19, and the importance of following official medical advice with respect to social distancing, practicing good hygiene and staying at home when unwell. We request that any delegate who is feeling unwell or has cold or flu like symptoms, or who may have been in contact with someone with COVID-19, not attend AVA events.

If you are unable to attend an AVA event, you must cancel your in-person attendance by emailing events@ava. A refund will then be considered.

Event Cancellation or COVID-19 restrictions

If the event is cancelled by the AVA due to COVID-19 restrictions you will receive a full refund for your conference registration.

If the borders are closed to the Australian state or territory you reside in and you are prohibited from attending a full refund of your conference registration with be provided.

Substitute delegates will be considered at the discretion of the organisers.

Carer’s Pass

Complimentary Carer’s Pass for delegates attending the VBG Summit are available. This will give the Carer access to the summit, exhibition and sessions and allows parents/delegates nursing children to be provided with assistance. The pass does not include catering for carers. To request a pass please contact the Summit Secretariat; Kelvin Choi. There is no need to register online. Your Carer’s Pass can be collected at the registration desk upon arrival.

Privacy Policy

The Australian Veterinary Association Ltd (AVA) supports good privacy practice and aims to manage personal information in an open and transparent way. This policy sets out how the AVA aims to comply with the Privacy Act 1998 (Act) and the Australian Privacy Principles (APP's) which came into force on 12 March 2014. Please visit to view the policy.

The AVA takes photos of this event, by attending you give permission to use images taken at the summit, as well as any written comments on our evaluation forms in advertising and promoting the AVA.


All speakers and sessions were confirmed and correct at the time of publishing. The organisers reserve the right to amend the program details as required. For program updates visit the ‘Program’ page of the summit website. The views and advice offered by speakers are their own views and may not represent those of the Australian Veterinary Association.