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Program FAQs

The flexible and online EOC Program includes the following, which you’ll have access to following registration:

Part 1

Two pre-survey questionnaires. One is for the ‘Manager’ who is participating in the program and the other is for ‘Employees’.

  • a. Manager – the survey is online and contains 30 questions. You will be required to rate the questions based on the priorities at your practice. The survey will recommend the strategies that you should focus on based on your responses.
  • b. Employees – this survey is setup and conducted within the practice using the template provided as part of the EOC Program. The aim of this survey is to secure feedback directly from your employees about their level of job satisfaction. Each employee is invited to participate in the survey by providing a rating against 56 statements – which correlate to the EOC strategies. The results will provide valuable feedback from your employees about which EOC strategies in the program you should focus on.

Part 2

Online module – the online module contains 30 strategies, packed with interactive activities, take away tasks, case-studies of what to do – and what not to do, a strategy summary and (optional) reflection questions – just to make sure that you understand the key issues being communicated in each strategy.

Resources – you will also have access to a printable workbook and a number of forms and templates that you can use on an ongoing basis in your practice.

The EOC Program is available to AVA Members as part of AVA’s member benefits.

For accreditation costs, please refer to the FAQ ‘How much will EOC Accreditation cost?’

The EOC Program is currently open for registration by AVA Members only. For more information about becoming an AVA Member please visit this page or contact our Member Services team.

Once you are enrolled, you will access the program via My Learning, AVA’s Learning Management System. Instructions on how to access the program will be emailed to you following registration.

The EOC Program is online, completely flexible and entirely on-demand. This means you can access the program from any device and at any time, with an internet connection.

There is also no set timeframe to complete the program, as long as you remain an AVA Member.

There are no deadlines to begin or complete the program, as long as you remain an AVA Member.

An average of two to four hours may be required to complete a Strategy and the reflection questions, however we recognise everyone learns at a different pace, so spend as much or as little time as you need to become competent with the learning outcomes.

The EOC Program is eligible for CPD. The amount of CPD depends on your learning approach. Why? Each strategy within the online module is followed by an optional reflection exercise, with each exercise containing 5 questions.

  • If you complete the reflection exercises, your learning will be classified as structured (1 point:1 hour).
  • If you choose not to complete the reflection exercises your learning will be classified as unstructured (1 point:2 hours).

Refer to the following table:

 

Structured

(reflection exercise/s completed)

Unstructured

(reflection exercise/s not completed)

All 30 Strategies Completed

60 CPD

30 CPD

Single Strategy Completed *

2 CPD

1 CPD

* If multiple strategies are completed, multiply the relevant CPD (structured or unstructured) by the number of strategies completed.

AVA Members are encouraged to record their hours in My CPD via My AVA on the AVA website. Access to an AVA Employer of Choice – Checklist will be provided upon registration which will enable you to track your progress and will assist with CPD allocation. For more information about CPD please refer to the VetEd Points table on this page.

Each EOC strategy is accompanied by an optional ‘reflection exercise’. Each reflection exercise contains five questions, including question types such as true/false, multiple choice, matching answers, etc. ‘Optional’ means, it’s up to you whether you wish to participate. Completion of the Reflection Questions is encouraged as it provides an opportunity to reflect on your learning and ensure that you have understood the key learning outcomes and activities in the strategy. Plus, completing the reflection questions means your learning will be classified as structured CPD. Your grade will be provided immediately following the submission of each reflection exercise.

Whilst 80% is encouraged per reflection exercise, you do not need to achieve this prior to continuing with your learning. It is suggested to review the comments provided upon submission of each question and refer back to the strategy resources if required before moving on to the next Strategy.

The EOC Program is an initiative that the AVA have undertaken with AVA’s HR Advisory Service, developed from the results of the last workforce survey.

The program content will be reviewed by the AVA HR Advisory Service annually to ensure it reflects industry best-practice and veterinary work practices.

The AVA EOC Program is fully supported by the AVA HR Advisory Service. Please call the friendly team at the AVA HR Advisory Service on:



Accreditation FAQs

Employer of Choice Accreditation is an accomplishment awarded to practices to signify they are exemplary employers within the profession. The process of accreditation involves an external audit of a practice’s internal HR practices, policies, and procedures conducted independently by the AVA HR Advisory Service. This audit evaluates compliance with relevant legislation and best practice HR standards specific to the veterinary profession, to ensure the performance of the practice meets the tenets of Employer of Choice Accreditation. Only practices that fulfil these criteria may be publicly recognised as an AVA Employer of Choice Accredited Practice.

EOC Accreditation provides a framework through set criteria to meet specific employment standards. The employment standards have been developed by the AVA HR Advisory service specifically for veterinary practices. The granting of EOC Accreditation is the result of an independent, peer review of performance against those standards.

Practices seeking EOC Accreditation must first complete the Pre-Application Checklist to determine their eligibility to apply for Accreditation. This checklist is available to members registered in the EOC Program.

Upon successful completion of the Pre-Application Checklist, a practice wishing to undertake EOC Accreditation will submit their intent to Apply for EOC Accreditation using the online EOC Accreditation Statement of Intent to Apply form available in the EOC Program.

Once the statement of intention to apply for EOC Accreditation has been submitted, the practice will be contacted by the AVA to initiate registration in the EOC Accreditation on My Learning.

It’s after this that a practice may formally apply for EOC Accreditation by completing and submitting the required EOC Accreditation Application Forms, together with uploading and submitting the required documented evidence of compliance.

The application forms and document submissions address each of the six EOC Accreditation Standards set out below:

  • Standard 1: Fair Work and Industrial Relations Compliance
  • Standard 2: Award Compliance
  • Standard 3: Work (Occupational) Health and Safety Compliance
  • Standard 4: HR Resources; Policies and Procedures
  • Standard 5: HR Resources; Other HR Documentation
  • Standard 6: Workplace Satisfaction

AVA Members registered in the Employer of Choice Program have access to the AVA Employer of Choice Accreditation Program Manual which provides a detailed outline of the six (6) Standards for Accreditation, and the audit and eligibility criteria.

As a guide, the following will be assessed:

a. Completion and compliance with the following AVA HR resources:

i. HR Health Check-up No. 1 – Fair Work Act compliance

ii. HR Health Check-up No. 2 – AVA Correct Payment Guide

iii. HR Health Check-up No. 3 – Work Health & Safety Self-Assessment

iv. Improvement in the Staffing Metrics – as outlined in Strategy No. 19: Numbers, in the EOC Program

b. A review of practice HR documentation, including HR policies and procedures, WHS policies and procedures; job descriptions, employment contracts and employment records, and may include:

i. Completion of the AVA Mental Health First Aid course

ii. Implementation of the AVA Graduate Mentoring program

iii. Enrolment in the Diploma of Leadership & Management online course - delivered by the Animal Industries Resource Centre and offered in conjunction with the Veterinary Business Group (VBG).

iv. Enrolment in the Advanced Diploma of Leadership & Management online course - coordinated by the Animal Industries Resource Centre, and delivered by Canterbury Technical Institute (CTI) RTO NO: 31645, in conjunction with the VBG/AVA leadership initiative.

v. Participation in the AVA Return to Work program

c. An assessment of staff surveys and other staff feedback

d. As assessment of relevant HR KPIs

e. Interviews with Principals and staff via Zoom

STAGE

COST (excl GST)

1

Employer of Choice Program (education, stage 1)

AVA member benefit

EOC Accreditation

2

Single Practicei Accreditation

$2,800.00

3

Group Practice Accreditation Level 1: Veterinary Group Audit – Corporateiii

$2,950.00

4

Group Practice Accreditation Level 2: Individual Practice Audit – Practiceiv

$1,950.00*

EOC Reaccreditation

5

Single Practicei Reaccreditation

$2,800.00

6

Group Practice Reaccreditation Level 1: Veterinary Group Audit – Corporateiii

$2,950.00

7

Group Practice Reaccreditation Level 2: Individual Practice Audit – Practiceiv

$1,950.00*

EOC Repeat Practice Review

8

Single Practicei Repeat Practice Review

$1,780.00

9

Group Practice Repeat Practice Review Level 1: Corporateiii

$1,950.00

10

Individual Practice Repeat Practice Review Level 2: Practiceiv

$1,250.00*

EOC Intensive Coaching Program

11

Single Practicei - Intensive Coaching Program

On request

12

Group Practiceii – Intensive Coaching Program

On request

* Fee is per practice, for each individual practice (Level 2)iv in the group undertaking accreditation, reaccreditation or repeat practice review. 

ENDNOTE

  • [i] Single practice – a single, standalone practice
  • [ii] Group practice – includes multi-practices and corporate veterinary groups
  • [iii] Corporate (level 1) – includes the corporate/head office level of the group practice
  • [iv] Individual practice (level 2) – includes all individual practices that are part of a group practice

It is the role of the veterinary practice to have a structure in place to monitor and correct poor HR performance. The HR Advisory Service Portal and the EOC Program provides information that facilitates the identification and/or correction of poor HR performance.

All practices are required to meet all the standards in the EOC Program they are being accredited to. Where a practice fails to meet these Standards, the practice will be provided a period of remediation after which they are reassessed. If the Standards continue to be unmet, then further remediation will be recommended followed by a Repeat Practice Review. The period of remediation differs according to which Standards are being assessed.

Failure to comply with these terms may result in a loss of Accreditation status for the practice.

The accreditation process is completed off-site.

Similar to the EOC Program, the EOC Accreditation is voluntary.

To be eligible to participate in the EOC Program and apply for EOC Accreditation:

  1. a practice representative (practice principal, practice manager or other relevant stakeholder) must be a current AVA Member. This includes a representative:
    1. within the practice that’s applying for EOC Accreditation as a single practicei;
    2. within the group practiceii when applying for EOC Accreditation as group, including:
      1. corporate (level 1)iii; and
      2. each individual practice (level 2)iv within the group
    3. be registered in the AVA EOC Program, and
    4. have actively engaged with the learning resources within the program and implemented EOC development initiatives in accordance with learning outcomes or provide other evidence of compliance with the Standards as applicable.
  • i Single practice – a single, standalone practice
  • ii Group practice – includes multi-practices and corporate veterinary groups
  • iii Corporate (level 1) – includes the corporate/head office level of the group practice
  • iv Individual practice (level 2) – includes all individual practices that are part of a group practice

Practices that achieve the AVA Employer of Choice Accredited status will be publicly recognised by the AVA on platforms such as the AVA website, Career Connect, Vet Voice / Find a Vet. Individual detailed reports will not published.

The practice will also be awarded an AVA Employer of Choice Accredited plaque and will be provided a suite of “badges” to use whilst accredited, on any practice stationery, platforms, etc.

A practice will remain AVA Employer of Choice Accredited for four years from the date of Accreditation Approval. To maintain Accreditation for the full duration of the Accreditation period, the Accredited practice must comply with all requirements, including the EOC Accreditation Annual Compliance Review and AVA membership requirements. For those practices interested in Reaccreditation, that process will commence 6 months prior to the expiry of the Accreditation period.

The EOC Accreditation Annual Compliance Review is a checklist comprised of HR procedures and actions to be completed by EOC Accredited practices annually to ensure the practice continues to uphold all relevant EOC Accreditation Standards. All EOC Accredited practices must comply with each of the following review points annually, within the same calendar month of the initial EOC Accreditation, in order to maintain their EOC Accreditation status.

Where a practice fails to meet these Standards, the practice will be provided a period of remediation after which they are reassessed. If the Standards continue to be unmet, then further remediation will be recommended followed by a Repeat Practice Review. The period of remediation differs according to which Standards are being assessed.

Failure to comply with these terms may result in a loss of Accreditation status for the practice.

Contact the AVA

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