Creating a frictionless veterinary practice with Jacque Pollitt

16 Sep 2019

From local vet nurse to Product Evangelist helping shape the future of ‘frictionless’ veterinary experiences, meet Jacque Pollitt.

Pollitt is the first Product Evangelist at Covetrus Global Software Services responsible for helping veterinary practices adopt and use technology to better care for their patients. Having spent 14 years in the industry Pollitt is a firm believer in setting up your practice management software to do the heavy lifting.

“We know that encouraging client compliance especially around preventative health care for patients can be a time-consuming process. In days gone by it was about setting reminders – in today’s world it is about automating deliveries of products, such as flea and tick control, direct to clients or having them in clinic ready to collect,” said Pollitt.

“Convenience for the client is such a driver when we realise that today, clients are comparing a veterinary clinic’s ease of doing business with other service orientated businesses, such as doctors and online retailers like Amazon who have reset expectations around accessibility.

“Not only can optimal use of the practice management software help save time and increase profitability of the clinic, the thing I am most excited about is how it can positively shape the health care of pets ensuring that patients are getting the right preventative at the right time,” said Pollitt.

Pet parents and fur babies are used widely referenced now across the industry as a result of how much more pet owners are looking to care for their pets. Practices and the veterinary industry must adapt to provide products and services convenience for clients but at a time and frequency that ensures patients receive the right care at the right time.

Creating a frictionless practice by getting your practice management software to do the heavy lifting for your team is at the core of this. Jacque will be speaking at the Pre-Summit Workshop on Wednesday about the Top 10 Considerations When Selecting Your Veterinary Practice Management Software.

If you can’t make it to the talk, be sure to check out the new Covetrus Software Services blog insights here or visit us at our stand to learn more!

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