2019 Schedule

Thursday 17 October 2019

State of the market

Time: 8:30am–9:15am
Location: Crystal Ballroom
Speaker: VBG Advisory Committee

The VBG Advisory Committee will open the summit and set the scene of the ‘State of the Veterinary Business Market’ and highlight some key changes and challenges the summit will dig into over the next two days.

Timing it right: Supercharge your productivity

Time: 9:15am–10:15am
Location: Crystal Ballroom
Speaker: Kate Christie

You are busy! You have so many balls in the air that the juggle is becoming increasingly hard to sustain. You need to start doing things differently because trying to do it all represents a huge risk to your ongoing wellness, success and professional development.

How would you like 30 extra hours a month?

Kate Christie will share over 50 productivity strategies for immediate time gains - get ready to get 30 hours of lost time back and lets have some fun doing it!

Morning Tea

Time: 10:15am–11:00am
Location: Exhibition Hall - The Big Top

What got us here won’t get us there - 7 strategies for success in 2020

Time: 11:00am–12:00pm
Location: Crystal Ballroom
Speaker: Andrew Griffiths

There is little doubt that the world is changing at a ridiculously rapid rate, with direct impact and resultant consequences on all of us. Nowhere is this being felt more than in the world of business. In this presentation, Andrew Griffiths is going to share what he has observed to be the most important consideration and focus for businesses of all kinds to future proof themselves for the coming years. Further to this he will offer attendees his 7 strategies for success - these are all relatively simple, absolutely achievable and in many ways, deeply profound.

State of marketing

Time: 12:00pm–1:00pm
Location: Crystal Ballroom
Speaker: Panel Session

Hosted by veterinary marketing expert Dr James Ramsden, the panel will explore key themes from the morning, and perspectives from industry leaders to explore how to use our voice effectively and have the greatest positive impact for our businesses.

Lunch

Time: 1:00pm–2:00pm
Location: Exhibition Hall - The Big Top

SMART time investment

Time: 2:00pm–4:00pm
Location: Crystal Ballroom
Speaker: Kate Christie

This Workshop is specifically targeted to address the unique time challenges Veterinarians face. Using Kate's 5 SMART Steps you will learn how to:

  • diagnose and treat your time challenges
  • identify the activities you can Outsource or Delegate
  • identify the activities you can Reject or do differently
  • use all of your time well
  • find the time you need to ensure you can spend time with your family, friends and on you own wellbeing

Afternoon Tea

Time: 4:00pm–4:30pm
Location: Exhibition Hall - The Big Top

The VBG hub session

Time: 4:30pm–6:00pm
Location: Crystal Ballroom
Speaker: Hub – Hosted by various industry leaders

The Hub Session is a highlight of the VBG Summit. In this session, industry leaders will host intimate small group discussions on key challenges in the veterinary business landscape.


Friday 18 October 2019

State of human resource: Update and panel discussion

Time: 8:30am–10:15am
Location: Crystal Ballroom

Hosted by the VBG Advisory Committee, this session will include key HR updates from industry experts Wentworth Advantage, key changes in the state of human resources since we last gathered and perspectives from a millennial business owner on the generation gap in veterinary business.

Morning Tea

Time: 10:15am – 11:00am
Location: Exhibition Hall - The Big Top

Difficult conversations: How to have positive outcomes about having THAT talk

Time: 11:00am–12:00pm
Location: Crystal Ballroom
Speaker: Diana Barker
Stream: People Focus

There are some conversations we all avoid. In this session Diana Baker is going to give us the tools and the courage to lean into these conversations show us that by spending a reasonable amount of time attending to fears and feelings, we can avoid spending an unreasonable amount of time attending to destructive behaviours.

Workshop: operational planning

Time: 11:00am–1:00pm
Location: Sunset Room
Speaker: Sue Crampton
Stream: Business Process Focus

So many great ideas, but how do we actually get them done? In this workshop, Sue will focus on the nitty gritty of getting the ideas, changes and key business events into an operational plan.

Snare the Unicorn!

Time: 12:00pm–1:00pm
Location: Crystal Ballroom
Speaker: Moss Siddle
Stream: People Focus

Profitable business, happy staff, happy clients, happy business owners. Moss wants all of us to know it is achievable, and reveals his secrets.

Lunch

Time: 1:00pm–2:00pm
Location: Exhibition Hall - The Big Top

Queer eye for the straight vet

Time: 2:00pm–2:45pm
Location: Crystal Ballroom
Speaker: Kate Toyer
Stream: People Focus

10 simple tips to make your workplace LGBTIQA+ friendly for staff and clients.

Making sense of the dollars

Time: 2:00pm–2:45pm
Location: Sunset Room
Speaker: David Butchart
Stream: Business Process Focus

Financial reporting is a powerful business tool. In this session, David will walk through how to make sense of the key financial metrics, what drives them and how to use this information to drive sound business decision making.

Top 5 risks in veterinary business

Time: 2:45pm–3:30pm
Location: Crystal Ballroom
Speaker: Christie Boucher, Guild
Stream: People Focus

The risk landscape of business is ever evolving. Pulling from claims data from the veterinary business sector, and intelligence from other professions, Christie Boucher outlines the top 5 risk issues for veterinary businesses and highlights where our risk blind spots are.

Making automation your ally

Time: 2:45pm–3:30pm
Location: Sunset Room
Speaker: Jamie Crittall
Stream: Business Process Focus

Automation has the potential to improve efficiency in the business and deliver better service to clients. In this session, Jamie will walk through how to leverage automated technologies and highlight some of the pitfalls to avoid.

Afternoon Tea

Time: 3:30pm–4:00pm
Location: Exhibition Hall - The Big Top

Turning great conference ideas into tangible results in your practice

Time: 4:00pm–5:30pm
Location: Crystal Ballroom
Speaker: Sam Bowden

By this stage of the summit, you will have a bag full of ideas and actions to take. To be effective and actually implement them when we get home, we need to be clear about what the takeaways are, and HOW we are going to go about leading the changes in our businesses. This stays with us. In this session, Sam will reflect on the key learnings, and then focus on getting us in the place where we are ready to lead.