Telephone counselling service

This service from qualified professionals gives free support to AVA members and their families all day every day.

Download the counselling service flyer

Stressed or worried?

If you’re having trouble dealing with something in either your personal or work lives, the free confidential telephone counselling service is here to help.

A qualified counsellor is available 24 hours to help you with relationship, stress or emotional problems. Your counsellor maintains complete confidentiality, and the freecall number does not appear on your telephone bill to ensure your privacy.

Counsellors use non-judgemental and unbiased techniques to help you work through problems. Both male and female professionals are available.

If you think one of your colleagues may be in trouble, the service can also give you sensible advice about the best way to help them.

Need help with one of these?

The AVA Telephone Counselling Service is free to AVA members and their immediate families.

On the rare occasion that all the counsellors are busy, a voicemail message from Converge International will ask you to leave a message. Converge International is the service provider appointed by the AVA, and they will return your call at the first available moment.

There are also a number of helpful fact sheets with more information.

Access the fact sheets

Additional help

The Counselling Service can also provide face-to-face sessions at 90 locations around Australia. You can find out your nearest location and the costs involved by with a simple phone call.

Members can also arrange a counsellor to visit their veterinary practice for post-trauma counselling or discussion after a difficult event such as the sudden death of a team member. This service is offered at a special member discount.

Call the Telephone Counselling Service at any time of the day or night. Log in as a member and visit the Contact section for all our helpline numbers.

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