Supporting Pet Owners Through Loss (While Looking After Yourself Too)
September 1 @ 8:00 am - December 31 @ 9:00 pm AEST
This practical, self-paced CPD course helps veterinary teams support grieving pet owners while protecting their own wellbeing. Across six short modules, vets, nurses, receptionists, technicians and practice managers gain simple language for difficult conversations, practical ways to support clients through euthanasia and grief, clear boundaries for handling anger or blame, and realistic ways to recognise compassion fatigue and burnout and look after themselves. Grounded in grief education and current research, and made for the reality of a busy clinic, it leaves the whole team more confident, better equipped, and reminded that looking after themselves is part of the work.
Who should attend
Veterinarians, Veterinary nurses, Veterinary technicians, Veterinary receptionists and Practice managers.
Learning outcomes
On completion of this course, participants will be able to:
- Recognise how pet loss affects clients and the team
- Understand why clients respond the way they do when grieving
- Know what to say and what to avoid in emotionally difficult situations
- Use simple, practical responses that work in a busy clinic
- Support clients through euthanasia conversations with clarity and compassion
- Respond when clients are distressed, angry or upset
- Care for clients without carrying it all home
- Recognise the signs of compassion fatigue and burnout and look after themselves.
Further details
This practical, self-paced CPD course helps veterinary teams support grieving pet owners while protecting their own wellbeing. Across six short modules, vets, nurses, receptionists, technicians and practice managers gain simple language for difficult conversations, practical ways to support clients through euthanasia and grief, clear boundaries for handling anger or blame, and realistic ways to recognise compassion fatigue and burnout and look after themselves. Grounded in grief education and current research, and made for the reality of a busy clinic, it leaves the whole team more confident, better equipped, and reminded that looking after themselves is part of the work.
Created by: Ann Harris, a Certified Grief Educator trained through David Kessler’s Grief Educator Certification, and author of PerPETual Love.
