Course summary
This course provides advanced training across two themes: understanding others and professional effectiveness in veterinary workplaces. You will learn how to apply structured consulting frameworks and decision-making theory, with critical reasoning and an evidence-based approach, to case management. Professional skills covered include positive communication strategies, contract negotiations, techniques to enhance workplace efficiency, managing risk, and building a positive workplace culture.
Learning outcomes
- Apply positive communication techniques to veterinary workplace conversations.
- Apply structured consulting frameworks and decision-making theory with critical reasoning and an evidence-based approach to case evaluation and management.
- Apply organisational skills and improved time management to improve workplace efficiency.
- Understand and decrease the factors contributing to veterinary workplace risk.
- Build a positive workplace culture in veterinary hospitals.
Module topics
- Building positive communication skills
- Using the Calgary-Cambridge consulting framework
- Bias and clinical decision-making theory
- Understanding your worth at work
- Strategies for contract negotiations
- Organisational skills and time management to enhance efficiency
- Managing risk – errors and adverse events
- Improving veterinary workplace culture
Course pricing
- AVA member: $1,320.00
- Non-AVA member: $1,980.00
Course facilitators
- Dr Cheryl Fry
- Dr Nathan Koch
- Dr Matthew Munro
- Dr Radha Ravi